We are here to serve you. In order for us to assist you in quickest and most effective way, please read below and pick the right option.
CHANGING SHIPPING ADDRESS
You can change your shipping address within the first 24 hours of ordering only. Follow these steps to to change the address:
- Locate your order confirmation email
- Click the link in the email to open your order status page.
- On the order status page, click the "Change Shipping Address" button and follow the steps
PACKAGE NOT RECEIVED
Shipping speeds vary depending on several factors such as your location, time of the year and other domestic circumstances. On average, it is taking anywhere from 7 to 20 business days for orders to be delivered. You can track your order at any time from our tracking page here: https://mindvocates.com/track
If it has been more than 3 weeks and you still do not have your order, please these steps:
- If you added Guide Shipping Protection to your order please visit http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim shortly and follow up with you via email.
- If you did not utilize Guide Shipping Protection, please contact us using the form below
CANCEL ORDER, EXCHANGES, RETURNS & REFUND
If the you are wishing to return/exchange a ring because it is not spinning well, there is an easy fix. for this. Simply add a tiny drop of any kind of oil or lubricant, and spin the chain. This will correct the spinning issue 99% of the time.
If for any other reason you need to return or exchange your item(s), please visit our easy to use, self-serve returns portal and simply follow the steps. The returns portal can be found here: https://mindvocates.com/returns
Please note that orders can only be cancelled within the first 24 hours of ordering.
I STILL HAVE A QUESTION
If you have any other questions or queries, we are here to help. Simply fill in the form below. Alternatively, you can email us on firstname.lastname@example.org or call us at +1-833-522-0111